This Privacy Policy describes how Caelora Lumiere (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our WooCommerce-powered website (the “Site”).

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any information that can uniquely identify an individual. Below are the types of information we collect and why.

Device Information

• Examples: Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, site interactions.

• Purpose: To load the Site accurately for you and to perform analytics to optimize our Site.

• Source: Collected automatically using cookies, log files, tags, pixels, or similar technologies.

• Disclosure: May be shared with analytics and hosting partners (e.g., Google Analytics, server hosting providers).

Order Information

• Examples: Name, billing and shipping address, payment information (including credit card details), email address, and phone number.

• Purpose: To process payments, fulfill orders, send confirmations and invoices, and provide customer service.

• Source: Collected directly from you.

• Disclosure: Shared with our payment gateway, shipping providers, and order fulfillment partners.

Customer Support

• Examples: Name, contact information, order details, communication history.

• Purpose: To provide effective customer support and resolve issues.

• Source: Collected directly from you.

• Disclosure: May be shared with help desk software or communication platforms.

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with third parties to help us operate our store, fulfill orders, and meet legal obligations. For example:

• We use WooCommerce to power our online store. You can read more about WooCommerce’s privacy practices here: https://woocommerce.com/document/woocommerce-security-faq/

• We use payment gateways (e.g., Stripe, PayPal) to securely process your payments.

• We may share your Personal Information to comply with laws, respond to subpoenas, or protect our legal rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we think may be of interest to you. For example:

• We use Google Analytics. Learn more: https://policies.google.com/privacy

• Opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout

Opt-out of targeted ads:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out through the Digital Advertising Alliance: http://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

• Provide products and services

• Process orders and payments

• Fulfill deliveries

• Communicate with you

• Screen orders for fraud

• Send updates, marketing, or promotional messages (if you’ve opted in)

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal data under the following legal bases:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Protection of vital interests

• Legitimate interests, provided they do not override your fundamental rights

Retention

We retain your Personal Information for our records unless and until you ask us to delete it. To request deletion, contact us using the information below.

Automated Decision-Making

We do not engage in fully automated decision-making that significantly affects users. Fraud prevention tools or temporary IP restrictions may be used for security purposes but do not have significant legal effects.

Your Rights (GDPR & CCPA)

You have the right to:

• Access your Personal Information

• Correct or update your data

• Request deletion of your data

• Port your data to another service

• Object to or restrict data processing

To exercise these rights, contact us via the information below.

Cookies

We use cookies to enhance your browsing experience. Some cookies are essential for site functionality; others are used for analytics and advertising.

You can manage or disable cookies through your browser settings. Learn more: http://www.allaboutcookies.org

Examples of cookies used: