Returns & Exchanges 

We understand that sometimes items may need to be returned or exchanged. Please read our return policy below to learn more about our procedures, requirements, and other important information.

Eligibility

To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging.

• The return must be initiated within 14 days of the delivery date.

• Personalized, custom-made, or final sale items are not eligible for return.

Return Process

To initiate a return or exchange, please email us at:
📧 refund@caeloralumiere.com. You may be responsible for the cost of return shipping.

Once we receive and verify the item’s condition, we will process your refund or exchange.

Please note: We do not accept returns on:

• Gift Cards

Refunds

Refunds will be issued to the original payment method within 10 business days after receiving the returned item.
Original shipping fees may not be refundable.

Exchanges

If you’d like to exchange an item for a different one, please email us at:
📧 refund@caeloralumiere.com.

Once we receive and verify the item’s condition, your exchange will be processed promptly.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team within 14 days of receiving the order.
We’ll resolve the issue as quickly as possible.

Return Shipping Address

Please contact our Customer Service team at refund@caeloralumiere.com to receive the correct return shipping address.

Return Restrictions

We reserve the right to refuse returns if:

• The item is not in its original condition, or

• The return request is made after the 14-day return window.

If you have any questions or concerns, don’t hesitate to contact us at service@caeloralumiere.com. We truly appreciate your business and are committed to your satisfaction.